Job Description
Japan Consumer Innovation (JCI) team is seeking a passionate UX Researcher to champion the voice of our customers throughout the product development lifecycle. In this role, you'll drive customer-backwards thinking by conducting both qualitative and quantitative research to uncover deep customer insights and transform them into actionable recommendations. Working closely with product, engineering, design, and go-to-market teams, you'll identify and prioritize critical business challenges, shape product roadmaps, and ensure exceptional user experiences across the entire customer journey. The ideal candidate will excel at delivering high-quality research outputs, building strong stakeholder relationships, and creating a robust research ecosystem that drives data-informed decision-making. Your work will directly influence product strategy and design decisions, making you instrumental in building first-class vendor experiences at Amazon Japan.
Responsibilities
Research Expertise
- Design and execute comprehensive research strategies using both qualitative and quantitative methods
- Develop innovative approaches to understand customer (e.g, vendor) needs through field studies, surveys, personas, and lab research
- Create and maintain research roadmaps aligned with product lifecycle needs
Data & Insights
- Transform diverse data sources into actionable insights
- Establish meaningful UX quality metrics for features and product
- Deliver thorough analysis that drives product decisions
Stakeholder Partnership
- Collaborate with product, program, and design teams to identify critical research opportunities
- Communicate findings effectively across functions (design, engineering, go to marketing, business)
- Advocate for customer needs in product development decisions
Impact & Innovation
- Identify and implement the most effective research methods for each challenge
- Regular review and refinement of research priorities to ensure business relevance
- Champion data-driven, customer-centric decision making
Qualifications
BASIC QUALIFICATIONS
- Bachelor's degree in Psychology, Cognitive science, Sociology, Human factors or similar.
- 3+ years conducting UX research, across a variety of development life cycle stages
- Skilled in generative and evaluative research methods, both qualitative and quantitative
- Fluent in Japanese, business level English
PREFERRED QUALIFICATIONS
- Solid understanding of the software development cycle.
- Experience conducting research with technical audiences
- Basic understanding of Generative AI technology
- Experience conducting UX research in the domain of GenAI experiences
- Experience conducting research within B2B settings.
About the Company
What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.